Underwater Lights Limited (UWL) stands by its products. In general terms, the company gives a full 2 year’s manufacturer’s warranty on all of its products from the date of sale, provided that the products have been registered within 60 days of purchase via the companies website, www.underwaterlights.com.
To claim, please contact an authorized UWL dealer and complete the troubleshooting guidelines and warranty claim form (available from www. underwaterlights.com). Claims may be disputed if the troubleshooting guidelines are not completed or no defect is found with the product. The detailed terms and conditions of this warranty are set out below. However; please note that all metal parts corrode in salt water. The primary factors affecting corrosion are not directly related to our products and accordingly UWL cannot be held responsible for corrosion-related defects, this includes but is not limited to where water has been allowed to enter the cable as a result of immersion in water during the installation or improper sealing of connections. Please note corrosion will be particularly aggressive if installation and/or bonding has not been correctly undertaken; or if stray currents are active in the vicinity of the boat.
Color variation occurs within the LED manufacture. While we make every effort to match the color of any lights there may be a noticeable difference when installed next to existing lights. UWL does not warrant this color variation on lights.
UWL reserves the right to change the design, range and components without any prior noti cation either written or implied.
1: WARRANTY OF QUALITY
1.1 In the case of LED goods manufactured and sold by UWL, a company incorporated in England and Wales (registered number 2348038) and whose registered of ce is at The Great Dunton Forge, London Road, Dunton Green, Kent, United Kingdom, TN13 2TD (the “Goods” and the “Company”, respectively), the Company warrants to the purchaser of the Goods (the “Buyer”) Conditions and unless otherwise noti ed) upon delivery (whether installed or not). That (subject to the other provisions of these) The Goods supplied shall be of satisfactory quality within the meaning of the Sale of Goods Act of 1979.
1.2 the Company shall not liable for a breach of the warranty in Condition 1.1 unless:
1.2.1 the Buyer gives written notice of the defect to the Company, and to the carrier if the defect is as a result of damage in transit, within 14 days of the time when the Buyer discovers or ought to have discovered the defect; and
1.2.2 the Buyer has the obligation to provide all the requested information where is reasonably possible and provided a truthful statement of all information requested in relation to the claim.
1.2.3 the Buyer returns such Goods to the Company’s place of business at the Buyers cost, regardless of the outcome of the claim.
1.2.4 the Company is given a reasonable opportunity after receiving the returned Goods for the examination to take place at the company’s place of business.
1.3 the Company shall not be liable for a breach of the warranty in Condition 1.1 if:
1.3.1 the Buyer makes any further use of such Goods after giving such notice; or
1.3.2 the defect arises because the Buyer failed to follow the Company’s oral or written instructions as to storage, transportation, installation, commissioning, modi cation, use or maintenance of the Goods or (if there are none) good trade practice; or the defect arises from the corrosion of metal parts or the failure of the Buyer to ensure that Goods are installed correctly, bonded correctly and that there are no active stray currents in the vicinity; or
1.3.3 the defect arises as a result of any default of, or caused by, the Buyer or (without limitation) as a result of misuse, abuse, improper installation, neglect, improper shipping by a party other than the Company; or 1.3.4 the Buyer alters, repairs or modi es such Goods without written consent of the Company; or
1.3.5 the defect arises due to a cause beyond the Company’s reasonable control, such as: act of God, explosion, ood, tempest, re or accident, including without limitation lightning; war or threat of war, national emergency, sabotage, terrorism, insurrection, protest, riot, epidemic, civil disturbance or requisition; Acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Company or of a third party); restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials; or power failure or breakdown in machinery.
1.3.6 where the Company has noti ed the Customer directly of in service modi cation(s) deemed necessary to further protect the Goods from damage have not been followed.
1.3.7 where a claim has been made where the Goods ownership is in dispute.
1.3.8 where the parts were not purchased from an authorized outlet.
1.3.9 where the goods where purchased via the internet from the United States but were not shipped to an address or tted in the United States.
1.4 Subject to Conditions 1.2 and Condition 1.3, if any of the Goods do not conform with the warranty in Condition 1.1 the Company shall at its option repair or replace such Goods (or the defective part) without charge for labor or parts or refund the price of such Goods at the original purchase price. The Company shall pay for the return transportation to the Buyer of such repaired or replaced Goods.
1.5 Any Goods replaced shall belong to the Company and any such repaired or replacement Goods shall be guaranteed on these terms for the unexpired portion of the warranty period of the warranty in Condition 1.1. 2: LIMITATION OF LIABILITY
2. These Conditions set out the entire nancial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
2.1.1 any breach of these Conditions;
2.1.2 any defect in the Goods;
2.1.3 any use made or resale by the Buyer of any Goods, or of any product incorporating any of Goods; and 2.1.4 any representation, statement or tortuous act or omission including negligence arising or in connection with the contract with the Buyer.
2.2 All warranty, conditions and other terms implied by both UK law are, to the fullest extent permitted by law, excluded from the contract with the Buyer.
2.3. Nothing in these conditions excludes or limits the liability of the Company;
2.3.1 for death or personal injury caused by the Company’s negligence;
2.3.2 under both UK law;
2.3.3 for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or 2.3.4 for fraud or fraudulent misrepresentation.
2.4. Subject to the above Condition 2.3:
2.4.1 the Company’s total liability in contract, (including without limitation negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the contract with the Buyer or (without limitation) in respect of the Goods shall be limited to the original purchase; and
2.4.2 the Company shall not be liable to the Buyer for any pure economic loss, loss of pro ts, loss of business, loss of contracts, damage to property, depletion of goodwill or otherwise, in each case whether direct, indirect or consequential, or any claims for consequential whatsoever (however caused) which arise out of or in connection with the contract with the Buyer or (without limitation) the Goods.
3: THIRD PARTY RIGHTS
No term of any Contract formed between the Buyer and the Company shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
4: APPLICABLE LAW
Each of (a) the sale of the Goods to the Buyer, (b) these conditions, and (c) any disputes or claims arising there from or in connection therewith shall be governed by and construed in accordance with the law of England; and the Buyer and the Company irrevocably agree that the Courts of England have exclusively jurisdiction to settle any dispute or claim that arises out of or in connection with the foregoing.
5: GREY MARKET INTERNET POLICY
Grey marketed products continue to be a threat to our worldwide distribution and dealer network. In order to proactively discourage this activity by Internet resellers of our product, UWL will not honor the warranty of products purchased via the grey market through internet resellers. The following notice is stated on UWL’s warranty cards, website and all internet sellers will be required to post the same notice.
WARRANTY NOTIFICATION: UWL products purchased by an end-user from a United States dealer via the Internet are covered by this warranty, only if the products are delivered and installed within the United States. The warranty is void if the product is delivered or installed outside the United States. Proof of purchase and installation will be required. Product installed by OEM will be warranted when shipped as part of a new boat package.
6: MAKING A CLAIM
6.1 Irrespective of how the products were tted or by whom when you discover that there may be a problem with the products you must notify either your local dealer or ourselves within 14 days.
6.1.1 When you discover a problem we ask that the products that have a problem are not used. This will minimize any further damage. We recommend the product be disconnected to prevent accidental use by removing the power feed covering the end of the power lead with a waterproof solution ( e.g. a taped up plastic bag) to prevent water entering the cable connectors.
6.1.2 If a claim is accepted the part will be replaced on a “like for like basis”. No refunds will be given.
6.1.3 If you feel unhappy with any part of the process of claiming please let us know.
6.2 Products supplied and tted by a dealer
6.2.1 If you had the products installed by one of our dealers we ask that you contact them and ask that they check the installation and establish the cause of the problem. If you are not local to the installer please visit our website (www.underwaterlights.com) to nd the authorized dealer closest to you. This is because many problems are due to issues with the installation or the electrical aspects external to the lighting system, and can be resolved without the need for the removal of the product.
6.2.2 You should locate your purchase invoice for the products when you believe there is a problem and contact the dealer you purchased the products and / or who tted them.
6.2.3 Your dealer will contact us and together we will resolve your issues and together we will investigate. part.
6.2.4 If the problem is found not to be due to the manufacture of the product, this will fall outside of the warranty cover and the buyer will be liable for all costs.
6.3 Products supplied by a dealer but tted by the Buyer
6.3.1 If you installed the products yourself, before making contact we ask that you follow the troubleshooting chart for your product, when following the appropriate troubleshooting chart we nd that it is helpful to complete the appropriate warranty claim information sheet. Copies can be found in the troubleshooting section of the manual included with the product or alternatively it can be download from our website.
6.3.2 If after following the troubleshooting guide, you still believe that the problem still exists with our product you will need to contact the dealer that you purchased the product(s) from, however if you are unable to do this you may contact any dealer / distributor in your local area (a list can be obtained either from our website (www.underwaterlights.com) or by contacting our Head Of ce.
6.3.3 You will be required to provide the information recorded on the warranty claim information sheet and have the copy of your purchase invoice for the products. 6.3.4Whencontactingyourdealeryouwillbeaskedforthedetailsfromthewarrantyclaiminformationsheet.During this time the dealer will complete the appropriate warranty claim form that will be returned along with the part. 6.3.5 When you have made contact with the dealer please follow their instructions.
6.3.6 If you are unable to contact a dealer you may wish to contact UWL directly. To contact the Service Manager either call our UK of ce on +44 (0) 1732 455753 or email email@example.com.
6.4 If you are unable to locate a dealer close by or purchased directly from UWL.
6.4.1 Before making contact we ask that you follow the troubleshooting chart for your product, when following the appropriate troubleshooting chart we nd that it is helpful to complete the appropriate warranty claim information sheet. Copies can be found in the troubleshooting section of the manual included with the product or alternatively it can be download from our website (www.underwaterlights.com).
6.4.2 If after following the troubleshooting guide, you still believe that the problem still exists with our product you will need to contact the Service Manager at UWL.
Please contact the Warranty Department at our UK Head Of ce at:
Underwater Lights Limited
The Great Dunton Forge, London Road, Dunton Green, Kent, United Kingdom, TN13 2TD
Tel: +44 (0) 01732 455753
Fax: +44 (0) 01732 743233
6.4.3 When you contact you will be required to provide the information recorded on the warranty claim information sheet and have the copy of your purchase invoice for the products where you believe there is a problem. The Service team will review with you your problem and where possible advise on any further checks that may be required to be done. If from the test results you do appear to have a problem you will be issued with a Warranty Claim number. The Claim number is unique to your claim and should be used in all correspondence and attached to the returned parts.
6.4.4 You will be required to return the faulty part with the attached WC number to the appropriate address in section
6.4.2. The return of the part is at your expense.
6.4.5 The part will be investigated and if the cause is established to be a manufacturing error or a problem with the components we will return a replacement part to you.
6.4.6 If you require a part urgently from us, you would be required to purchase a new one from us. You then have a maximum of 30 days to return the faulty part to us. We will investigate and if the product has a problem due to our manufacturing will provide a full refund. If you do not think that you can return the part to us within the 30 days please contact the Service Manager. If the product is not returned within the time limit the claim will be closed and no refund given.
6.4.7 If we are unable to nd a problem with the part, we will inform you of the outcome. We can provide guidance to possible reasons for the fault. Unfortunately we are not liable for or can x problems with equipment & installations that are not purchased from UWL. The returned product can be returned to you at your request.
Underwater Lights Limited
The Great Dunton Forge, London Road, Dunton Green, Sevenoaks, Kent, TN13 2TD UK. T: +44 (0) 1732 455753 • F: +44 (0) 1732 743233 E: firstname.lastname@example.org www.underwaterlights.com