Yes. Qualifying orders over $100 are eligible for free shipping.

If your order qualifies, free shipping will be applied automatically at checkout. Eligibility may vary depending on the products in your order and the shipping destination.

Shipping costs are calculated at checkout based on your delivery location, package weight, and the available shipping services for your order.

You’ll be able to review the available shipping options and their costs before completing your purchase.

Most orders are processed within 2 business days. Processing includes verifying, packing, and preparing your order for pickup by the selected carrier.

Some products may require additional handling time, transfer between warehouses, or shipment directly from the manufacturer. If your order requires additional time, we’ll let you know as soon as possible.

Estimated delivery times are shown at checkout based on your location and the shipping service you select.

We work with carriers including USPS, UPS, FedEx, DHL, and others depending on the destination and service selected.

Please keep in mind that delivery dates are estimates. Customs processing, carrier delays, weather, postal disruptions, and other circumstances outside our control may affect delivery times.

We ship to most countries worldwide, provided the destination can receive international packages and the products in your order are eligible for international shipping.

For international orders, product eligibility is confirmed during checkout. If you can continue through checkout using your international shipping address, the items in your order can be shipped to your destination.

If you’re unsure whether we can ship to your location, contact us at info@apollolighting.com or call +1 (954) 375-0100 before placing your order.

No. Some products may have restrictions that prevent them from being shipped internationally.

The easiest way to check is to add the product to your cart and proceed to checkout with your international address. If checkout allows you to continue with that item and destination, the product is eligible for international shipping.

PO Box delivery is available only when your order can be shipped through USPS.

Not every product or package qualifies for PO Box delivery, so we recommend using a physical shipping address whenever possible.

Once your order ships, we’ll send you a confirmation email with your tracking number and a link to follow your shipment.

If you have an Apollo Lighting account, you can also find tracking information within your order details in your account portal.

Tracking information may take up to 24 hours to appear or update on the carrier’s website.

Possibly. All Apollo Lighting products are shipped from the United States, so international orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the customer’s responsibility. The carrier will typically contact you if payment is required before your package can be released by customs.

We recommend checking with your local customs authority before ordering if you would like to estimate any potential import costs.

If customs duties, taxes, or other import charges are refused and the shipment is returned to Apollo Lighting, any return shipping charges assessed by the carrier will be deducted from your refund.

If additional customs or re-entry fees are charged when the package returns to the United States, those fees will also be deducted from the refund.

Because these charges can significantly reduce the final refund amount, we strongly recommend reviewing your country’s import requirements before placing an international order.

If your order has not arrived within the estimated delivery window, contact us at info@apollolighting.com or call +1 (954) 375-0100 and we’ll help you look into it.

Occasional delays can happen due to customs processing, carrier disruptions, weather conditions, postal delays, or other circumstances outside our control.

Most eligible items can be returned within 30 days of delivery.

To qualify for a return, the item must meet our return eligibility requirements, including being unused, uninstalled, and returned in its original condition and packaging.

All returns require approval from Apollo Lighting before merchandise is shipped or dropped off.

Return requests must be submitted through your Apollo Lighting customer account.

Sign in using the email address associated with your order, select the order and item you would like to return, choose the appropriate return reason, provide any relevant information, and submit your request for review.

Submitting a request does not automatically approve the return. Once your request has been reviewed, we’ll notify you by email.

If approved, you’ll receive instructions explaining how and where to return your item. Please do not ship or drop off merchandise before receiving approval and return instructions.

Returned products must be in the same condition in which they were received. They must be unused, uninstalled, and include the original, unaltered packaging.

All original packing materials, manuals, instructions, accessories, blank warranty cards, and promotional or free items included with the purchase must also be returned.

If a free item is not returned, its retail value may be deducted from your refund.

Products that are used, installed, altered, damaged, incomplete, or missing required packaging or accessories may not be eligible for return.

Cancellation requests for eligible items may be submitted within 1 hour of placing your order, as long as the item has not already shipped.

To request a cancellation, sign in to your Apollo Lighting account, locate the order, and submit a cancellation request for the applicable item.

Cancellation requests are subject to review and are not guaranteed. If the item has already shipped or is no longer eligible for cancellation, you may request a return after delivery if the product qualifies under our return policy.

Yes. Certain products cannot be returned once they have been opened, installed, used, modified, activated, customized, or exposed to marine conditions.

This may include:

• Installed, used, altered, modified, or damaged products
• Products exposed to water, saltwater, fuel, oil, chemicals, or other harsh marine conditions
• Opened, installed, registered, programmed, or used marine electronics
• Activated software, digital charts, licenses, subscriptions, map cards, or opened activation codes
• Opened consumable products such as bulbs, fuses, adhesives, sealants, cleaners, lubricants, oils, filters, paint, or maintenance chemicals
• Batteries and electrical or lighting products that have been installed, cut, wired, modified, or used
• Special-order, custom-built, custom-cut, or final sale merchandise
• Products sold by the foot or cut to a specific length
• Certain opened or used marine safety equipment
• Underwater, boating, watersports, fishing, or marine equipment that has been submerged or used
• Opened or unwrapped books, manuals, charts, guides, DVDs, or similar materials

Products specifically marked as final sale are not eligible for return or cancellation.

If you’re unsure whether a product can be returned, contact us before submitting your request.

Please notify us as soon as you receive the order so we can review the issue and determine the appropriate solution.

Claims involving items damaged during shipping or missing from the shipment must be reported within 2 business days of delivery.

You can submit a return request through your Apollo Lighting account and include details about the issue.

Once the issue has been verified, Apollo Lighting may provide a replacement or refund depending on the circumstances. For confirmed damaged, defective, or incorrect items, eligible return shipping costs may also be covered or reimbursed by Apollo Lighting.

For standard returns, customers are responsible for arranging and paying for return shipping.

Return shipping costs are generally nonrefundable unless Apollo Lighting determines that the product was defective, damaged during transit, or incorrect.

Once your return has been approved, please follow the return instructions provided to you. We strongly recommend using a trackable and adequately insured shipping service and keeping your tracking information until the return has been received and processed.

No. Apollo Lighting does not charge a standard restocking fee on eligible returns.

However, products must still meet all return eligibility requirements. Items that have been installed, used, altered, damaged, returned incomplete, or returned without the required original packaging and accessories may be declined.

A refund is not issued when a return request is submitted.

Once an approved return arrives at Apollo Lighting, it will be inspected to confirm that it meets our return requirements.

If the return is approved after inspection, the applicable refund will be issued to your original payment method.

After the refund has been issued, please allow approximately 5–7 business days for the credit to appear, depending on your bank or payment provider.

Original shipping and handling charges are generally nonrefundable.

We do not offer direct self-service exchanges.

The quickest way to get a different product is to purchase the new item separately and submit a return request for the original item.

Once the original product has been received, inspected, and approved, the applicable refund will be processed to your original payment method.

International customers may request returns for eligible products under the same return requirements, but customers are responsible for arranging and paying for standard international return shipping.

Customers are also responsible for any duties, taxes, brokerage charges, customs fees, or other costs incurred during the return process.

If an international shipment is returned because customs duties, import taxes, or similar charges were refused, the carrier’s return shipping costs and any applicable handling or re-entry customs charges may be deducted from the refund.

Because these costs can substantially reduce the final refund amount, we strongly recommend reviewing your country’s import requirements before placing an international order.

Many of the products we sell include a manufacturer’s warranty covering eligible defects in materials or workmanship.

Warranty coverage varies by manufacturer, product category, and model. The manufacturer determines the length of the warranty, eligibility requirements, exclusions, available remedies, and claim process.

Unless specifically stated otherwise for a particular product, Apollo Lighting does not provide a separate warranty or extend, modify, or replace the warranty provided by the manufacturer.

Warranty periods vary by manufacturer and product.

Some products may be covered for a specific number of months or years, while certain components may have different warranty periods. In limited cases, manufacturers may offer coverage for the useful life of a particular component.

For the most accurate information, review the warranty documentation included with your product or the warranty information provided by the manufacturer.

If warranty coverage is important to your purchase and you cannot find the information you need, contact us before ordering and we’ll help you locate the available warranty details.

Manufacturer warranties generally cover eligible defects in materials or workmanship that occur during normal and intended use.

If a claim is approved, the manufacturer determines the appropriate resolution. Depending on the product and warranty, this may include repair, replacement, replacement of a component, manufacturer credit, or another remedy.

All warranty decisions are subject to the specific terms and evaluation of the product manufacturer.

Warranty exclusions vary by manufacturer, but coverage may not apply to problems caused by circumstances such as:

• Normal wear and tear
• Cosmetic or impact damage
• Misuse, neglect, or improper storage
• Improper installation or wiring
• Incorrect voltage or polarity
• Electrical surges or insufficient circuit protection
• Corrosion resulting from improper care or installation
• Chemical exposure
• Water intrusion caused by improper installation or sealing
• Damaged wiring or connectors
• Unauthorized modifications or repairs
• Use outside the manufacturer’s stated specifications

Marine products designed for wet, exposed, submerged, or underwater environments are not automatically excluded simply because they were used in those environments as intended.

However, damage resulting from improper installation, sealing, wiring, maintenance, modification, storage, or use outside the manufacturer’s specifications may not be covered.

Final warranty coverage is always determined by the manufacturer.

Warranty claims are handled according to the process established by the product manufacturer.

Depending on the brand and product, you may be directed to the manufacturer, an authorized service center, authorized dealer, distributor, or another designated warranty provider.

Apollo Lighting is happy to help you identify the appropriate warranty process, locate manufacturer contact information, confirm purchase information, or provide an available copy of your order receipt.

Before shipping, returning, removing, or sending a product for warranty evaluation, make sure you have received any required authorization, RMA or RA number, troubleshooting instructions, and shipping instructions.

Please do not send or deliver products to Apollo Lighting for warranty service unless we have specifically instructed you to do so.

Possibly. Requirements vary by manufacturer.

We recommend keeping your Apollo Lighting order confirmation or receipt for the life of the product. A manufacturer may ask for information such as:

• Proof of the original purchase date
• Product model and serial number
• Warranty registration
• Installation information
• Maintenance or service records
• Other documentation related to the product

Some manufacturers may also offer additional benefits or extended warranty coverage when a product is registered within a specific period after purchase.

We recommend reviewing and completing any applicable manufacturer registration requirements after purchasing your product.

If a product develops a suspected manufacturing defect after being properly installed and used as intended, it may qualify for evaluation under the manufacturer’s warranty.

Stop using equipment when appropriate if you notice conditions that could affect safe or reliable operation, including overheating, leakage, water intrusion, electrical damage, abnormal operation, or physical damage.

The manufacturer or authorized warranty provider may require troubleshooting or inspection before determining whether the issue is covered.

Warranty eligibility and the available remedy will be determined according to the manufacturer’s warranty terms.

Problems identified when your order arrives are handled separately from a standard manufacturer warranty claim.

If your order arrives damaged, defective, missing, or incorrect, please contact Apollo Lighting within 2 business days of delivery.

We may ask for photographs of the product, packaging, shipping label, serial number, model number, or visible damage to help us evaluate the issue.

If the problem is verified, it will be handled according to our Return and Refund Policy and may include return shipping assistance, replacement, or refund depending on the circumstances.

A return and a manufacturer warranty claim are separate processes.

An eligible unused and uninstalled product may qualify for return under our Return and Refund Policy.

Once a product has been installed, wired, programmed, registered, modified, used, submerged, exposed to marine conditions, or otherwise placed into service, it may no longer qualify for a standard return.

However, that does not necessarily mean the manufacturer’s warranty no longer applies.

If a properly installed product develops a suspected manufacturing defect during use, it may instead be eligible for evaluation under the manufacturer’s warranty.

Warranty-related expenses are determined by the applicable manufacturer’s warranty and service procedures.

Depending on the manufacturer and claim, costs such as shipping, inspection, diagnostics, labor, removal, reinstallation, repair, transportation, travel, or haul-out may or may not be covered.

Some manufacturers cover certain expenses for approved claims, while others require the customer to pay some or all of these costs.

Unless Apollo Lighting specifically agrees otherwise in writing, or the issue qualifies under our Return and Refund Policy as an Apollo Lighting error or verified problem upon delivery, Apollo Lighting does not guarantee reimbursement of expenses related to a manufacturer warranty claim.