Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Requesting a return or cancellation
Return and cancellation requests must be submitted through your Apollo Lighting customer account. This allows you to securely access your order, select the applicable items, and submit your request directly for review.
To submit a request, sign in to your account using the email address associated with your order. A verification code will be sent to your email address so you can securely access your orders.
- For delivered items: Select the applicable order and submit a return request for the item or items you wish to return. Return requests must be submitted within 30 days of delivery.
- For items that have not yet shipped: You may submit a cancellation request within 1 hour of placing your order.
When submitting a return request, select the item or items you wish to return, choose the appropriate return reason, provide any relevant additional information, and submit the request for review.
Submitting a return or cancellation request does not guarantee approval. Apollo Lighting will review your request based on the eligibility requirements and conditions described in this policy. You will receive an email confirming that your request has been submitted and another notification once it has been reviewed.
If your return request is approved, you will receive return instructions explaining how and where to send or, when specifically authorized, deliver your item. Do not ship or drop off merchandise before receiving return approval and instructions.
If you have questions or need assistance with the return or cancellation process, please contact us at info@apollolighting.com or call us at +1 (954) 375-0100.
Eligibility conditions
To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, with tags, and in its original, unaltered packaging. All packing materials, blank warranty cards, manuals, instructions, accessories, and any accompanying free items must be included. The retail value of any free items you keep will be deducted from your refund total. Apollo Lighting can only refund the original purchase price; shipping and handling fees are nonrefundable.
If these conditions are not met, Apollo Lighting reserves the right to decline the return. Items that are not eligible for return may be shipped back to the customer at the customer's expense.
Apollo Lighting does not charge a standard restocking fee on eligible returns.
Customers are responsible for arranging and paying for return shipping unless Apollo Lighting specifically confirms otherwise. We strongly recommend using a trackable and adequately insured shipping service, as customers remain responsible for returned merchandise until it is received by Apollo Lighting.
Approved returns may be shipped to or, when specifically authorized, dropped off at our return location:
2860 W State Rd 84 STE 114
Fort Lauderdale, FL 33312
Please do not send or deliver merchandise to this location until your return request has been approved and you have received return instructions.
Order cancellations
Cancellation requests may be submitted for eligible items that have not yet shipped within 1 hour of placing the order. To request a cancellation, sign in to your account, locate the applicable order, and submit a cancellation request for the item or items you wish to cancel.
A cancellation request does not automatically cancel an order. All requests are reviewed by Apollo Lighting. If your cancellation is approved, the applicable item or items will be removed from the order and any eligible refund will be processed to the original payment method.
If an item has already been shipped or is no longer eligible for cancellation, it cannot be canceled through the cancellation process. Once the item is delivered, you may submit a return request if the item is eligible under this policy.
Nonreturnable items
To ensure the highest quality and safety of our products, we are unable to accept returns on certain marine products, including but not limited to:
- Items that have been installed, used, altered, modified, damaged, or exposed to water, saltwater, fuel, oil, chemicals, or harsh marine conditions
- Marine electronics that have been opened, installed, registered, programmed, or used, including GPS units, chartplotters, fish finders, radar equipment, VHF radios, antennas, transducers, and navigation equipment
- Electronic software downloads, digital charts, map cards, activated software, licenses, subscriptions, or products with opened or redeemed activation codes
- Opened consumable items, including but not limited to bulbs, fuses, adhesives, sealants, tapes, cleaners, lubricants, oils, waxes, filters, paint, resin, and maintenance chemicals
- Batteries, battery chargers, electrical components, wiring, switches, panels, connectors, and lighting products that have been installed, cut, wired, modified, or used
- Special-order merchandise, custom-built items, custom-cut products, or any item marked as nonreturnable or final sale on our website
- Products sold by the foot, cut-to-length, or customized for the customer, including rope, chain, wire, cable, hose, tubing, canvas, and similar materials
- Safety equipment that has been opened, used, registered, expired, or removed from its original sealed packaging, including flares, EPIRBs, PLBs, life rafts, inflatable life jackets, and emergency signaling devices
- Underwater equipment, boating accessories, watersports products, fishing equipment, or marine gear that has been submerged, used, or exposed to water
- Opened or unwrapped manuals, books, charts, guides, DVDs, or educational materials
Products specifically designated as final sale are not eligible for return or cancellation.
Please contact us at info@apollolighting.com if you have any questions or concerns about whether your item qualifies for return.
Damaged, defective, or incorrect items
If you receive an item that is defective, damaged, or incorrect, please notify us immediately upon receipt so we can assess the issue and correct it. Any claims for missing items or items damaged during transit must be reported within two business days of receiving the merchandise.
You can submit the applicable return request through your account and include details about the issue. You may also contact us at info@apollolighting.com if additional assistance is required.
For verified defective, damaged, or incorrect items, we may choose to exchange or refund the item at our discretion. If the issue is confirmed, return shipping fees may be reimbursed or covered by Apollo Lighting.
Return shipping
Customers are responsible for arranging and paying for return shipping for standard returns. Return shipping costs are nonrefundable unless Apollo Lighting determines that the item received was defective, damaged in transit, or incorrect.
After your return request is approved, follow the return instructions provided to you. We recommend using a trackable shipping method and retaining your tracking information until your return has been received and processed.
Refunds & credits
Submitting a return request does not automatically issue a refund. Once an approved return has been received and inspected, we will determine whether it meets the eligibility conditions described in this policy.
If the return is approved after inspection, the applicable refund will be issued to your original payment method. Please allow 5-7 business days after the refund has been issued for the credit to appear, depending on your bank or payment provider.
In most cases, refunds will be issued using the same payment method used for the original purchase. Original shipping and handling fees are nonrefundable unless otherwise required by law or specifically confirmed by Apollo Lighting.
Exchanges
We do not offer direct self-service exchanges. The quickest way to exchange an item is to purchase the new item separately and submit a return request for the original item. Once the original item is received, inspected, and approved, the applicable refund will be processed.
Restocking fees
Apollo Lighting does not charge a standard restocking fee on eligible returns.
However, products that do not meet the eligibility conditions of this policy, including products that have been installed, used, altered, damaged, or returned incomplete or without required original packaging and accessories, may be declined for return.
Limited liability
Apollo Lighting is not responsible for personal data, saved settings, registered accounts, memory cards, accessories, or personal items left in returned merchandise. Customers must ensure that any electronic products containing user profile data, saved routes, maps, passwords, registrations, or personal information are factory reset, password unlocked, and removed from any account before returning them to Apollo Lighting.
Apollo Lighting is also not liable for any consequential or incidental damage resulting from the sale, installation, use, misuse, or inability to use any merchandise purchased from us. Our responsibility is limited to the monetary value of the merchandise only.
Customers must ensure that returned products are properly packaged and protected for return shipping to prevent damage in transit. Items damaged during return shipping due to improper packaging may be refused.
International returns
For international returns, customers are responsible for arranging and paying for return shipping, as Apollo Lighting does not cover return shipping for standard international returns. Customers are also responsible for any additional duties, taxes, brokerage fees, customs fees, or other charges incurred during the return process.
If an international order is returned to us because the customer refused to pay customs duties, import taxes, or other fees required by the destination country, the return shipping cost charged by the carrier will be deducted from any applicable refund. The carrier may also impose return handling charges, and if the package incurs re-entry customs duties upon returning to the United States, those charges may also be deducted from the refund.
As a result, the refunded amount in such cases may be significantly reduced. We strongly encourage international customers to review their country's customs requirements before placing an order and to respond promptly to communications from the carrier regarding customs clearance.
Contact us
If you have questions about this policy, the status of a return or cancellation request, or need assistance accessing your account, please contact us at info@apollolighting.com or call us at +1 (954) 375-0100.