Last updated: 4/7/2023
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it unless it is a special-order item.
To be eligible for a return, your item must be unused and in the same condition and box that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Credit card usually takes 3-7 business days.
You will receive the credit within a certain amount of days, depending on your card issuer's policies minus credit fees that are no longer compensated for (2.5-3%) depending on the card used.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable, unless you received an item you did not order.
If you receive a refund, the cost of return shipping will be deducted from your refund.
PLEASE NOTE: ORDERS PLACED AFTER 4PM on FRIDAY EASTERN TIME WILL BE PROCESSED THE FOLLOWING MONDAY
Contact Us
If you have any questions on how to return your item to us, contact us on info@apollolighting.com
